This provides a convenient chat window, allowing you to share links, answer questions quickly, or even send and receive files to speed up the troubleshooting process. Once you have control of your partner’s computer, you can press the default hotkey ( F1) to chat with customers. Others can only control the computer if you have shared your UltraViewer ID and password with them File transfer and live chat You are in direct control of the computer in question, speeding up the process and helping your customers more quickly. No more screen sharing and explaining where the click was, or no longer having to sit around asking the status of the progress bar or download time. Once the problem is resolved, the end user can disable remote control by simply closing UltraViewer.įrom a technician’s point of view from the software company, when the customer sends you the ID and password displayed, UltraViewer will allow you to support your clients quickly and hassle-free with query and command repeat. The end user sends an automatically generated ID and password to allow remote access. UltraViewer is a faster and more convenient approach to tech support that completely eliminates the need to move around and minimizes time spent on PCs under capacity. Features of UltraViewer Instant remote assistance This is a convenient way for people to provide technical assistance without having to be at the help-needed location on their own. It allows you to connect another computer to your own PC, and then allows you to access and control your PC’s files remotely. UltraViewer is an IT and developer program created for use on the desktop. Since UltraViewer is an easy to install utility that does not require advanced knowledge to run fitly even by users with limited computer skills, it can come in handy to professionals who need to provide technical assistance on a regular basis.Download Ultraviewer 6.2 What is UltraViewer? Considering that the window can interfere with your work, you should keep in mind that you can toggle it on and off via the hotkey of your choice. It is worth mentioning that the application includes an instant chat window that allows you to communicate with the user you are providing support to in real time.

Upon launch, you are welcomed by an intuitive double-panel window that displays your ID and password as well as the credentials of your partner. The installation is quick, uneventful and you can connect to a computer remotely immediately, especially since the program does not require any extra configuration. UltraViewer – will helps you remote control your partner’s computer to support them as if you were sitting in front of their screen.

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